At House of Clío, we strive to ensure your complete satisfaction with your jewelry purchase. We understand that sometimes a product may not meet your expectations or preferences. Therefore, we have developed the following exchange policy to assist you:

1. Eligibility for Exchanges:

   • Exchanges are applicable only for products purchased directly from House of Clío.

   • The item for exchange must be in its original condition, unworn, and undamaged.

   • Customized or personalized items are not eligible for exchange unless there is a manufacturing defect or error on our part.

2. Exchange Process:

   • To initiate an exchange, please contact our customer service team within 15 days of receiving your order. You can reach us at hello@houseofclio.com/+312 560-2868.

   • Provide your order details and the reason for the exchange.

   • Our customer service team will guide you through the exchange process and provide you with a return authorization if applicable.

   • You are responsible for the return shipping costs associated with the exchange, unless the item is defective or there was an error on our part.

3. Exchange Options:

   • Upon receiving your returned item and verifying its condition, we will offer you the following exchange options:

     • Exchange for a different product of equal or lesser value: If you choose a product of lesser value, the price difference will be refunded to you. If you opt for a higher-value item, you will be responsible for paying the price difference.

     • Store Credit: You can receive store credit for the value of the returned item, which can be used for future purchases at House of Clío.

4. Shipping and Handling:

   • When shipping the item back for exchange, we recommend using a trackable shipping service to ensure its safe arrival. House of Clío is not responsible for any items lost or damaged during the return shipping process.

   • Any shipping and handling charges incurred during the exchange process are non-refundable.

5. Final Considerations:

   • Please note that exchanges are subject to product availability. If the requested exchange item is unavailable, we will contact you to discuss alternative options.

   • Our standard warranty and guarantees remain applicable to exchanged items as per our original terms and conditions.

We hope this exchange policy provides you with the necessary guidelines for a hassle-free exchange experience. If you have any further questions or concerns, please feel free to reach out to our customer service team. We value your satisfaction and are committed to providing you with exceptional service at House of Clío.